Top up inmates accounts

  1. Step 1
  2. Step 2
  3. Step 3
Account:
15€25€50€100€

Payment methods

For topping up inmates accounts we accept payments via Sofortüberweisung or Paypal and also credit card payments via Paypal. The inmate's account will be funded instantly upon successful completion of the transaction.

 

Standard bank transfer

Payment can also be made by standard bank transfer. Due to the longer processing time of bank transfers these payments may take up to 5 work days to be credited to the inmate's account.

IMPORTANT NOTE: FOR INTENDED USE PLEASE ADD THE INMATE'S ACCOUNT NUMBER WITH YOUR DEPOSIT.

Otherwise the payment can not be processed correctly. 

 

Bank details

Payee: Gerdes Communications GmbH
Bank: Postbank
IBAN: DE10440100460186208467
BIC: PBNKDEFF

 

Note: Not every facility has permitted the external payment method that, hence, can’t be offered for these concerned.

Contact

If you wish to contact us in written form, please use our contact form. Or write to us at the following address:

 

Gerdes Communications GmbH
Bergerwiesenstr. 9
53340 Meckenheim

Germany

 

Fax: +49 (0)2225 916027 - 1

Email: info@gerdescom.de

Inmate account number

Please ask the account holder, your relative or friend in the facility, for her/his 7-digit inmate account number.

 

Missing credit

If your payment has not been credited to the inmate's account within 5 work days, although the amount has been successfully debited to your account and has been transferred according to the correct bank details, please contact the RELATIVES HELPLINE for further assistance:

+49 (0)2225 / 916027 - 4 (Mo – Fr 9:00 – 17:30)

Tariffs

The currently applicable telephone tariffs are published in the GerdesCom information folder that is put at the inmates' disposal in every ward office.

 

Pay-outs

Payment orders are to be submitted in written form to Gerdes Communications, either by using the online form established for this purpose or by letter, fax or e-mail (see point 4 Contact). For the successful pay-out the following data are required: name of inmate, inmate account number, name of facility, recipient's bank data (name of account holder, IBAN, BIC).

In case of problems or for further questions please contact the INMATES HELPLINE:  
+49 (0)2225 / 916027 - 3 (Mo - Fr 9:00 - 17:30)

Order form

for the pay-out of remaining credit after release from prison

Order form pay-out

Contact data
Inmate's data
Bank details recipient
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